Just a little over a week ago when NOE had their customer appreciation sale going on where you got 20% off your order, I just had to bite. I order a 315-89-WC PB 3 cavity mold for my .32 S&Ws & my ,32 S&W Long revolvers. I also order a 225-70-RN 2 cavity with 1 GC & 1 PB. I was anticipating the delivery soon, because Al is fast on the delivery. However my phone rang and it was Al on the other end. He asked me how I was doing and I replied, “as well as expected". I then said, “Al, how are you doing and he replied, “about as good as a fat man could be just sitting here". We shared a brief laugh before getting down to business. Al told me he had screwed up with the eventory, his own words, and that he did not have my 225-70-RN 2 cavity to ship. We both paused a minute, and he said, ” How about I send you a 4 cavity 2PB & 2GC at no extra charge". I said, “Al, hell, you don't give me much of a choice, I'll take that 4 banger". He said good and it, along with the other one would be on the way. We both hung up satisfied.I sat there a moment, pondering what had just occurred. My conclusion, just the best customer service in the cast bullet mold world. Al is a man of fine character and is as cheerful of a guy as can be to talk to. Not to mention he makes some mighty fine molds and that's why I keep coming back, filling my shelves with more NOE molds.
Now with all that mentioned, I have to add that I have never had an issue with any small or custom mold maker. We have other great makers and services such as Mountain, Brooks, NEI, Accurate, Hoch, Arsenal, LBT, MP & Hollow Point Services. They all have provided exceptional service and I have never heard a complaint about any of them. In addition most, if not all have been or are supporters of the CBA. Please repay their support with your business anytime you can.
David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
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